FAQs

Sizing and Product information

What size should I order?  

To find your perfect size, please refer to our Size Guide page as well as any fit notes listed in the product details for your chosen styles.
Need more help? Chat live with us by clicking the bottom right corner of the screen or chat to us on Instagram

When will you be restocking sold out items?  

All Lore of the Sea styles are handmade in limited numbers. We want to ensure each piece you buy is special and available in limited qualities.
We would recommend signing up to our newsletter so you are the first to know about new arrivals and special offers. For any styles you are currently loving we highly recommend ordering as soon as possible to ensure you don’t miss out. 

Shipping and Returns

HOW MUCH DOES SHIPPING COST and How long does delivery take?

For Australian orders, we ship via AUSPOST or SENDLE. Standard shipping is $9.00 with an estimated delivery time of 3 - 7 business days. Express shipping is $15.00 with an estimated delivery time of 2 - 3 business days.

For International orders, we ship via AUSPOST or DHL EXPRESS. Standard shipping is $25.00 with an estimated delivery time of 10-15 business days. Express shipping is $40.00 with an estimated delivery time of 3 - 10 business days.

Do You Ship to my Country?

Yes, we ship Worldwide!
Some examples of the most common countries that we ship to are: United States, Japan, New Zealand, Canada, France, Germany, Spain, South Korea, Brazil, Italy, United Kingdom, Sweden, Switzerland, Belgium, Mexico, Netherlands, Finland, Taiwan, Indonesia and the Philippines.
If you think your country is hard to ship to or, if you would like to request a specific method of shipment, please email us at contact@lore-of-the-sea.com

Please note that international orders may be subject to customs and duty charges, which vary depending on the destination country. These charges are payable upon arrival and are not included in the original purchase price or shipping charges.

I HAVE PLACED AN ORDER, WHEN WILL IT BE DISPATCHED?

We dispatch orders within 1-2 business days. Orders placed before 8am (AEST) will be processed the same day.

WHERE IS MY ORDER?

After placing your order, you will receive a confirmation email followed by a dispatch email detailing your tracking information. Should you have any issues regarding delivery, please contact us.

CAN I RETURN A SALE ITEM?

Sale items will not be accepted for return, exchange or credit note. If the item received is faulty, please contact us directly at contat@lore-of-the-sea.com

What Payment Methods Are Accepted?

We accept all major credit cards including Mastercard, Visa, American Express as well as payments made via Paypal, Google Pay and AfterPay.

Wholesale, Marketing and Collaborations

Wholesale enquiry

If you are interested in stocking Lore of the Sea in your shop, please contact us at contact@lore-of-the-sea.com

Are you looking for ambassadors?

Sorry, we are currently not actively seeking ambassadors however we always love to see how real surfers live their lives. Please feel free to introduce yourself by sending us an email at contact@lore-of-the-sea.com

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