FAQs
Sizing and Product information
What size should I order?
To find your perfect size, please refer to our Size Guide page as well as any fit notes listed in the product details for your chosen styles.
Need more help? Chat live with us by clicking the bottom right corner of the screen or chat to us on Instagram
Need more help? Chat live with us by clicking the bottom right corner of the screen or chat to us on Instagram
When will you be restocking sold out items?
All Lore of the Sea styles are handmade in limited numbers. We want to ensure each piece you buy is special and available in limited qualities.
We would recommend signing up to our newsletter so you are the first to know about new arrivals and special offers. For any styles you are currently loving we highly recommend ordering as soon as possible to ensure you don’t miss out.
We would recommend signing up to our newsletter so you are the first to know about new arrivals and special offers. For any styles you are currently loving we highly recommend ordering as soon as possible to ensure you don’t miss out.
Shipping and Returns
HOW MUCH DOES SHIPPING COST and How long does delivery take?
For Australian orders, we ship via AUSPOST or SENDLE. Standard shipping is $9.00 with an estimated delivery time of 3 - 7 business days.
Express shipping is $15.00 with an estimated delivery time of 2 - 3 business days.
For International orders, we ship via AUSPOST or DHL EXPRESS. Standard shipping is $25.00 with an estimated delivery time of 10-15 business days. Express shipping is $40.00 with an estimated delivery time of 3 - 10 business days.
For International orders, we ship via AUSPOST or DHL EXPRESS. Standard shipping is $25.00 with an estimated delivery time of 10-15 business days. Express shipping is $40.00 with an estimated delivery time of 3 - 10 business days.
Do You Ship to my Country?
Yes, we offer shipping to several countries outside of Australia!
Some examples of the most common countries that we ship to are: United States, Japan, New Zealand, Canada, France, Germany, Spain, South Korea, Brazil, Italy, United Kingdom, Sweden, Switzerland, Belgium, Mexico, Netherlands, Finland, Indonesia and the Philippines.
Please note that international orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival and are not included in the original purchase price or shipping charges. If your country is not listed here, or if you would like to request a specific method of shipment, please feel free to email contact@lore-of-the-sea.com
Some examples of the most common countries that we ship to are: United States, Japan, New Zealand, Canada, France, Germany, Spain, South Korea, Brazil, Italy, United Kingdom, Sweden, Switzerland, Belgium, Mexico, Netherlands, Finland, Indonesia and the Philippines.
Please note that international orders may be subject to customs and duty charges, which vary greatly depending on the destination country. These charges are payable upon arrival and are not included in the original purchase price or shipping charges. If your country is not listed here, or if you would like to request a specific method of shipment, please feel free to email contact@lore-of-the-sea.com
CAN I RETURN A SALE ITEM?
Sale items will not be accepted for return, exchange or credit note.
What Payment Methods Are Accepted?
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Wholesale, Marketing and Collaborations
Wholesale enquiry
If you are interested in stocking Lore of the Sea in your shop, please contact us at contact@lore-of-the-sea.com
Is Buying On-Line Safe?
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Are you looking for ambassadors?
Sorry, we are currently not actively seeking ambassadors however we always love to see how real surfers live their lives. Please feel free to introduce yourself by sending us an email at contact@lore-of-the-sea.com