- WHAT SIZE SHOULD I ORDER?
To find your perfect size, please refer to our Size Guide page as well as any fit notes listed in the product details for your chosen styles.
Need more help? Chat with us for personalized advice on the suit you would like to purchase by clicking the bottom right corner of the screen, email us at firstname.lastname@example.org or chat to us on Instagram
- HOW DO YOUR PRODUCTS FIT?
Our products are made to surf in and designed to fit so they don't move while you're doing your thing in the water.
We use a good combination of lining, elastics and stitches to make sure when you wear them, they hold everything in place.
We can assure our surfsuits, swims, bikinis, rashguards, wetsuits are perfect for sports and will make you feel comfortable and beautiful!
Need more help? Chat with us for personalized advice on the suit you would like to purchase by clicking the bottom right corner of the screen, emailing us at email@example.com or chat to us on Instagram
- ARE YOUR SUITS UPF50+ RATED? WHAT DOES UPF RATING MEAN?
Yes, the fabrics in our suits are rated UPF 50+.
We have all seen SPF rating numbers on sunscreen bottles, which is used to rate products that you put directly on your skin.
For clothing (like rashguards) is not SPF-rated, instead it is UPF-rated, which means that it is rated by the fabric’s ability to block UV rays.
- WHEN WILL YOU BE RESTOCKING SOLD OUT ITEMS?
All Lore of the Sea styles are handmade in limited numbers. We want to ensure each piece you buy is special and available in limited qualities. We would recommend signing up to our newsletter so you are the first to know about new arrivals and special offers.
For any styles you are currently loving we highly recommend ordering as soon as possible to ensure you don’t miss out.
- WHERE CAN I BUY LORE OF THE SEA?
We essentially sell online but also work with a few selected retailers worldwide.
To find your closest stockist, see our Stockists page.
- WHAT IS YOUR PACKAGING MADE OF?
We use compostable and biodegradable packaging throughout our supply chain.
Our garment bags are made using a plant-based material : cornstarch. These bags break down easily and can be placed in your compost bin. Unlike regular plastic bags, which can take up to 1000 years to break down, our biodegradable and compostable bags will break down in 3-6 months and help to reduce our environmental impact.
- HOW MUCH DOES SHIPPING COST AND HOW LONG DOES DELIVERY TAKE?
For Australian orders, we ship via AUSPOST or SENDLE. Standard shipping is $10.00 with an estimated delivery time of 3-7 business days. Express shipping is $15.00 with an estimated delivery time of 2-3 business days.
For International orders, we ship via AUSPOST or DHL EXPRESS.
For New Zealand orders:
Standard shipping is $23.00 with an estimated delivery time of 8-12 business days. Express shipping is $36.00 with an estimated delivery time of 4-8 business days.
For Japan & Taiwan orders:
Standard shipping is $25.00 with an estimated delivery time of 6-12 business days. Express shipping is $40.00 with an estimated delivery time of 4-8 business days.
For orders to the rest of the word:
Standard shipping is $28.00 with an estimated delivery time of 10-15 business days. Express shipping is $40.00 with an estimated delivery time of 3 - 10 business days.
- DO YOU SHIP TO MY COUNTRY?
Yes, we ship Worldwide!
Some examples of the most common countries that we ship to are: United States, Japan, New Zealand, Canada, France, Germany, Spain, South Korea, Brazil, Italy, United Kingdom, Sweden, Switzerland, Belgium, Mexico, Netherlands, Finland, Taiwan, Indonesia and the Philippines.
If you think your country is hard to ship to or, if you would like to request a specific method of shipment, please email us at firstname.lastname@example.org
Please note that international orders may be subject to customs and duty charges, which vary depending on the destination country. These charges are payable upon arrival and are not included in the original purchase price or shipping charges.
- I HAVE PLACED AN ORDER, WHEN WILL IT BE DISPATCHED?
We dispatch orders within 2-3 business days.
Orders placed before 9am (AEST) can be processed the same day !
- WHERE IS MY ORDER?
After placing your order, you will receive a confirmation email followed by a dispatch email detailing your tracking information. Should you have any issues regarding delivery, please contact us.
- CAN I RETURN A SALE ITEM?
Sale items will not be accepted for return, exchange or credit note. If the item received is faulty, please contact us directly at email@example.com
- WHAT PAYMENT METHODS ARE ACCEPTED?
We accept all major credit cards including Mastercard, Visa, American Express as well as payments made via Paypal, Google Pay and AfterPay.
- WHOLESALE ENQUIRY
If you are interested in stocking Lore of the Sea in your shop, please contact us at firstname.lastname@example.org
- ARE YOU LOOKING FOR AMBASSADORS?
Sorry, we are currently not actively seeking ambassadors however we always love to see how real surfers live their lives. Please feel free to introduce yourself by sending us an email at email@example.com